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Enterprise FAQ & Regulatory Compliance

Frequently Asked Questions & Security Standards

Clear answers regarding latency, telephony porting, hallucinations, data privacy under India's DPDP Act, and enterprise SLAs.

Frequently Asked Questions

Everything You Need to Know About Maya

Answers to common architecture, compliance, and integration questions from engineering and contact center leaders.

Maya replaces traditional request-response voice bots with a proprietary end-to-end bidirectional streaming pipeline. High-frequency audio packets stream through Maya's low-latency neural acoustic engine, intent resolution processes concurrently in milliseconds, and human-cadence synthetic voice is streamed the instant initial tokens resolve. Round-trip perceived latency is consistently under 350ms.

— Built for Trust and Scale —

Trusted Security for Mission-Critical Voice AI.

Protect every conversation with enterprise-grade encryption, resilient infrastructure, strict access controls, and dependable compliance at scale.

Enterprise Grade Encryption

Secure every voice interaction with advanced end-to-end encryption (TLS 1.3 in transit, AES-256 at rest).

● Enterprise Standard Enforced

Granular Access Controls

Manage permissions precisely across teams, phone lines, agent personas, and automated workflows.

● Enterprise Standard Enforced

Reliable Data Protection

Keep sensitive customer PII protected throughout every automated phone conversation and vector query.

● Enterprise Standard Enforced

Built for Compliance

Support enterprise mandates with robust safeguards: DPDP Act 2023, RBI Voice Guidelines, SOC 2 Type II, and ISO 27001.

● Enterprise Standard Enforced

Resilient Global Infrastructure

Maintain dependable sub-350ms streaming performance across multi-cloud regions, telephony trunks, and heavy surges.

● Enterprise Standard Enforced

Continuous Threat Monitoring

Detect suspicious audio activity, fraud anomalies, and adversarial prompts early with automated quarantine.

● Enterprise Standard Enforced